This article contains troubleshooting information

ERROR#310: Unsupported sample rate settings detected
Your current output sample rate of {output device sample rate value} is not supported. Please reduce sample rate settings to 96kHz or lower. It is recommended to use 48khz or 96khz for the best stream quality.

Source-Connect | Version 4 | All Operating Systems

Description

When users select an output device and start a session, they get the following error message:

Reason

The sample rate for your output device is above 96khz.

Actions

In order to adjust your device's sample rate:

On macOS

To change the sample rate for your device on Mac:

1. Go to the Audio MIDI Setup application.
2. Click the name of your input device in the left panel of the Audio MIDI Setup window (for example, “Macbook Pro Speakers").
3. Click the “Format” dropdown menu.
4. Select the sample rate you want to use.
5. Repeat the steps for your output device.

On Windows

To change the sample rate of your device on Windows:

1. Type in “Sound Settings” into the Windows search bar or the start menu.
2. Click “More Sound Settings” (Windows 11) or Device Properties (Windows 10 or older).
3. Under “Playback”, double click the name of your input device.
4. Go to the “Advanced” menu.
5. Open the dropdown in the “Default Format” section and choose the sample rate you want to use.
6. Click “Apply”
7. Repeat the same steps in the “Recording” section.

If the problem persists, contact Support.